Your privacy is a fundamental priority at bd11. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored and protected, and the rights you hold over your information as a registered player on Bangladesh's premier online casino platform.
Data Protection Principles
Six core commitments that define how bd11 handles your personal information — from the moment you register to every transaction you make.
Every connection between your device and the bd11 platform is secured by 256-bit SSL encryption. No data you transmit — including login credentials, personal details, and payment information — travels across the internet in plain text.
bd11 does not sell, rent, or trade your personal data to third-party marketers. Your information is used exclusively to operate your account, process payments, and improve the bd11 platform experience for Bangladeshi players.
Passwords are stored as one-way cryptographic hashes — they are never stored in plain text and cannot be retrieved by bd11 staff. Full payment card numbers are not retained on bd11 servers at any point after transaction processing.
You have the right to access, correct, or request deletion of your personal data held by bd11 at any time. Data subject requests can be submitted to our support team and will be acknowledged within 48 hours of receipt.
bd11 collects only the minimum personal data required to provide a safe, compliant, and enjoyable platform experience. We do not request information beyond what is necessary for account operation, payment processing, and identity verification.
bd11 uses cookies solely to maintain session state, remember your preferences, and analyse aggregate platform usage. We do not use third-party advertising cookies or cross-site tracking technologies that follow you beyond the bd11 platform.
bd11 is Bangladesh's premier online casino and sports betting platform, purpose-built for Bangladeshi players who want access to high-quality casino games, live dealer tables, crash games, and real-time cricket betting — all denominated in Bangladeshi Taka (BDT) and supported by local payment methods including bKash, Nagad, Rocket, and Upay.
In the course of providing these services, bd11 necessarily collects and processes certain personal data. We take this responsibility seriously. This Policy sets out, in plain and transparent language, exactly what data we hold, why we hold it, how long we keep it, who we may share it with, and what rights you have as the subject of that data.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete regulatory framework governing your use of the bd11 platform.
bd11 collects personal data across several categories, depending on how you interact with the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, National ID / passport number | KYC verification, age verification, fraud prevention |
| Contact Data | Email address, mobile phone number | Account communication, support, security alerts |
| Financial Data | bKash/Nagad/Rocket mobile number, bank account reference, transaction history | Payment processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bet amounts, session duration | Responsible gaming monitoring, platform improvement |
| Document Data | Copies of government-issued ID, address proof documents | Identity verification, regulatory compliance |
bd11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information (beyond responsible gaming self-declarations), or biometric data.
The majority of personal data held by bd11 is provided directly by you during registration, KYC verification, deposit and withdrawal requests, support interactions, and completion of responsible gaming tools such as self-exclusion or deposit limit requests.
When you access bd11, our servers automatically record certain technical data including your IP address, browser type and version, device identifiers, pages accessed, time and duration of visits, and error logs. This data is collected using server logs and cookies (see Section 8).
bd11 may receive data about you from the following third-party sources:
bd11 uses your personal data only for the purposes set out below, all of which have a legitimate basis:
bd11 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Data may be shared in the following limited circumstances:
bd11 engages third-party service providers who process data on our behalf and under our instruction, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard partner banks), identity verification providers, cloud hosting and infrastructure providers, and customer support tooling providers. These providers are contractually bound to process your data only as instructed by bd11 and to maintain appropriate security standards.
bd11 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or regulatory directive. In such cases, bd11 will disclose only the minimum data necessary to satisfy the legal requirement.
In the event of a merger, acquisition, or sale of all or a material portion of bd11's assets, personal data held by bd11 may be transferred to the successor entity. Players will be notified of any such transfer and of any changes to the data controller's identity prior to the transfer taking effect.
bd11 participates in shared fraud prevention networks. Where a player is found to have engaged in fraudulent activity, relevant identifiers may be shared with other platform operators within the network to prevent further harm to the wider industry.
bd11 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. As a general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
bd11 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Whilst bd11 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying bd11 immediately if you suspect your account has been compromised.
Cookies are small text files placed on your device by websites you visit. bd11 uses cookies to maintain your session state, remember your language and display preferences, and analyse aggregate platform usage statistics.
bd11 does not deploy third-party advertising or retargeting cookies. Any third-party analytics tools used by bd11 are configured to anonymise IP addresses and are prohibited from using bd11 data for their own commercial purposes.
Most browsers allow you to refuse or delete cookies through their settings. Please note that disabling essential cookies will prevent you from logging in and using the bd11 platform. Disabling analytics or preference cookies will not affect your ability to play.
As an individual whose personal data is processed by bd11, you hold the following rights, which you may exercise at any time by contacting our support team at [email protected]:
bd11 will acknowledge all data rights requests within 48 hours and will provide a substantive response within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days, of which you will be informed.
bd11 is strictly an adults-only platform. The collection and processing of personal data from individuals under the age of 18 is not permitted under any circumstances. bd11 employs age verification controls during registration and KYC processes to detect and prevent underage access. If bd11 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on bd11, please contact us immediately at [email protected].
bd11's primary infrastructure serves Bangladeshi players and is designed with the Bangladeshi market in mind. In certain circumstances, personal data may be processed by third-party service providers whose infrastructure is located outside Bangladesh. Where such transfers occur, bd11 ensures that appropriate contractual safeguards are in place — including data processing agreements with standard contractual clauses — to protect your data to an equivalent standard regardless of geographic location.
bd11 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate technical and contractual safeguards.
bd11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via the email address associated with their account and via a prominent notice on the bd11 platform prior to the change taking effect.
The date of the most recent revision to this Policy is displayed at the top of this page. Your continued use of the bd11 platform following any update constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you should close your account before the effective date of the change.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data bd11 holds about you, please contact our support team using the details below:
All privacy-related enquiries are handled by our dedicated data protection team. We aim to acknowledge all communications within 48 hours of receipt and to provide a full response within 30 calendar days.
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