bd11 Privacy Policy

1. Introduction

bd11 is Bangladesh's premier online casino and sports betting platform, purpose-built for Bangladeshi players who want access to high-quality casino games, live dealer tables, crash games, and real-time cricket betting — all denominated in Bangladeshi Taka (BDT) and supported by local payment methods including bKash, Nagad, Rocket, and Upay.

In the course of providing these services, bd11 necessarily collects and processes certain personal data. We take this responsibility seriously. This Policy sets out, in plain and transparent language, exactly what data we hold, why we hold it, how long we keep it, who we may share it with, and what rights you have as the subject of that data.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete regulatory framework governing your use of the bd11 platform.

2. Data We Collect

bd11 collects personal data across several categories, depending on how you interact with the platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, National ID / passport number	KYC verification, age verification, fraud prevention
Contact Data	Email address, mobile phone number	Account communication, support, security alerts
Financial Data	bKash/Nagad/Rocket mobile number, bank account reference, transaction history	Payment processing, withdrawal verification, AML compliance
Technical Data	IP address, device type, browser type, operating system, session tokens	Security, fraud detection, platform optimisation
Usage Data	Pages visited, games played, bet amounts, session duration	Responsible gaming monitoring, platform improvement
Document Data	Copies of government-issued ID, address proof documents	Identity verification, regulatory compliance

bd11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information (beyond responsible gaming self-declarations), or biometric data.

3. How We Collect Data

3.1 Directly From You

The majority of personal data held by bd11 is provided directly by you during registration, KYC verification, deposit and withdrawal requests, support interactions, and completion of responsible gaming tools such as self-exclusion or deposit limit requests.

3.2 Automatically

When you access bd11, our servers automatically record certain technical data including your IP address, browser type and version, device identifiers, pages accessed, time and duration of visits, and error logs. This data is collected using server logs and cookies (see Section 8).

3.3 From Third Parties

bd11 may receive data about you from the following third-party sources:

• Identity Verification Providers: Results of document authenticity checks and sanctions screening.
• Payment Processors: Transaction status confirmations from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card scheme operators.
• Fraud Prevention Services: Device fingerprinting and behavioural analytics providers used to detect and prevent fraudulent activity on the platform.

4. How We Use Your Data

bd11 uses your personal data only for the purposes set out below, all of which have a legitimate basis:

• Account Management: Creating and maintaining your player account, authenticating logins, and processing account closure requests.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method in BDT.
• Identity & Age Verification: Confirming that you are aged 18 or above and are who you claim to be, in compliance with our platform policies.
• Security & Fraud Prevention: Detecting and investigating suspicious account activity, duplicate registrations, bonus abuse, and financial crime.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying self-exclusion or deposit limit controls as requested by you or required by our internal policies.
• Customer Support: Responding to queries, complaints, and disputes submitted via email or live chat.
• Legal Compliance: Retaining records as required by anti-money laundering obligations and other applicable legal requirements.
• Platform Improvement: Analysing aggregated, anonymised usage data to optimise the bd11 platform, improve game availability, and enhance the player experience.
• Marketing Communications: Sending promotional offers and updates to players who have opted in to receive such communications. You may opt out at any time by contacting our support team.

5. Data Sharing

bd11 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Data may be shared in the following limited circumstances:

5.1 Service Providers

bd11 engages third-party service providers who process data on our behalf and under our instruction, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard partner banks), identity verification providers, cloud hosting and infrastructure providers, and customer support tooling providers. These providers are contractually bound to process your data only as instructed by bd11 and to maintain appropriate security standards.

5.2 Legal Obligations

bd11 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or regulatory directive. In such cases, bd11 will disclose only the minimum data necessary to satisfy the legal requirement.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a material portion of bd11's assets, personal data held by bd11 may be transferred to the successor entity. Players will be notified of any such transfer and of any changes to the data controller's identity prior to the transfer taking effect.

5.4 Fraud Prevention Networks

bd11 participates in shared fraud prevention networks. Where a player is found to have engaged in fraudulent activity, relevant identifiers may be shared with other platform operators within the network to prevent further harm to the wider industry.

6. Data Retention

bd11 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. As a general guide:

• Active account data is retained for the full duration of your registration with bd11.
• Transaction records and KYC documents are retained for a minimum of five (5) years following the closure of your account, in compliance with anti-money laundering record-keeping requirements.
• Support interaction records are retained for three (3) years from the date of the interaction.
• Technical and usage logs are retained for up to twelve (12) months, after which they are anonymised or deleted.
• Self-exclusion records are retained indefinitely to prevent excluded players from re-registering during the exclusion period.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

7. Data Security

bd11 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bd11 servers.
• One-way cryptographic hashing (bcrypt) for all stored passwords — plain-text passwords are never stored.
• Tokenisation of payment data — full card numbers are never retained on bd11 infrastructure.
• Role-based access controls ensuring that bd11 staff can access only the data necessary for their specific operational function.
• Regular internal security reviews and penetration testing of critical platform components.
• Incident response procedures for the prompt detection and notification of data security breaches.

Whilst bd11 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying bd11 immediately if you suspect your account has been compromised.

8. Cookies & Tracking

8.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. bd11 uses cookies to maintain your session state, remember your language and display preferences, and analyse aggregate platform usage statistics.

8.2 Types of Cookies Used by bd11

• Essential Cookies: Required for the platform to function. These include session authentication tokens and security cookies. Without these, core features such as login and deposit are unavailable.
• Preference Cookies: Remember your platform settings and display preferences across sessions.
• Analytics Cookies: Collect anonymised data about how players use the bd11 platform. This data is used to improve navigation, identify popular game categories, and optimise page performance.

8.3 Third-Party Cookies

bd11 does not deploy third-party advertising or retargeting cookies. Any third-party analytics tools used by bd11 are configured to anonymise IP addresses and are prohibited from using bd11 data for their own commercial purposes.

8.4 Managing Cookies

Most browsers allow you to refuse or delete cookies through their settings. Please note that disabling essential cookies will prevent you from logging in and using the bd11 platform. Disabling analytics or preference cookies will not affect your ability to play.

9. Your Rights

As an individual whose personal data is processed by bd11, you hold the following rights, which you may exercise at any time by contacting our support team at [email protected]:

• Right of Access: Request a copy of the personal data bd11 holds about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data held about you.
• Right to Erasure: Request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: Request that bd11 limit the processing of your data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to Data Portability: Request that bd11 provide your personal data in a structured, machine-readable format so that you may transfer it to another service provider.
• Right to Object: Object to bd11's processing of your data for direct marketing purposes. This right is absolute — bd11 will cease all marketing communications upon receipt of a valid objection.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

bd11 will acknowledge all data rights requests within 48 hours and will provide a substantive response within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days, of which you will be informed.

10. Minors

bd11 is strictly an adults-only platform. The collection and processing of personal data from individuals under the age of 18 is not permitted under any circumstances. bd11 employs age verification controls during registration and KYC processes to detect and prevent underage access. If bd11 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on bd11, please contact us immediately at [email protected].

11. International Data Transfers

bd11's primary infrastructure serves Bangladeshi players and is designed with the Bangladeshi market in mind. In certain circumstances, personal data may be processed by third-party service providers whose infrastructure is located outside Bangladesh. Where such transfers occur, bd11 ensures that appropriate contractual safeguards are in place — including data processing agreements with standard contractual clauses — to protect your data to an equivalent standard regardless of geographic location.

bd11 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate technical and contractual safeguards.

12. Policy Changes

bd11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via the email address associated with their account and via a prominent notice on the bd11 platform prior to the change taking effect.

The date of the most recent revision to this Policy is displayed at the top of this page. Your continued use of the bd11 platform following any update constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you should close your account before the effective date of the change.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data bd11 holds about you, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Language: English

All privacy-related enquiries are handled by our dedicated data protection team. We aim to acknowledge all communications within 48 hours of receipt and to provide a full response within 30 calendar days.